Shipping policy

Sellers should use the delivery service selected by the buyer during checkout to ensure a positive shopping experience.

Order Processing and Dispatch

  • Items must be shipped within the handling time mentioned in the product listing.

  • Shipping service details should be clearly mentioned in the product description.

  • Sellers should review shipping cost and delivery speed before offering shipping options.

Shipping Charges

Shipping charges should only include actual costs related to delivery and handling, such as:

  • Delivery service charges

  • Packaging material cost

  • Insurance cost (if applicable)

  • Tracking and delivery confirmation services

Extra or hidden handling charges should not be added.

Tracking and Dispatch Information

  • Accurate tracking details must be uploaded after shipment.

  • Tracking numbers must match the delivery destination.

  • Items should be marked as dispatched once shipped.

Delivery Service Requirements

  • Sellers should not use slower delivery services than selected by the buyer.

  • Free shipping listings should not include additional packaging or handling fees.

  • Shipping should not be delayed after payout notification.

Signature Confirmation

For orders with total value of £450 or more, signature confirmation may be required to protect against non-delivery disputes.

Policy Compliance

All activities must follow platform terms, applicable laws, and respect third-party rights. Failure to comply may result in warnings, listing removal, account restrictions, or account suspension.

Purpose of This Policy

This policy helps ensure customer satisfaction, maintain seller performance standards, and reduce delivery disputes.